At Flower DeliveryAddlestone, we are committed to providing only the freshest, most beautiful flowers to our valued customers across Addlestone and surrounding areas. As a trusted local florist, our team takes great pride in sourcing flowers that meet stringent quality standards. Our fresh flowers guarantee ensures that your arrangements arrive in peak condition, ready to brighten any home or business.
We take utmost care in preparing and delivering your floral arrangements. However, if your flowers arrive damaged or not in the pristine condition you expect, we apologise sincerely. Please notify us promptly upon receipt. To help us resolve the issue efficiently, we may request a photo of the arrangement showing the specific concerns so we can assess damages and improve our services. Rest assured, we will make it right for you.
We stand by the quality of our flowers. All arrangements from Flower DeliveryAddlestone are guaranteed fresh for a minimum of five days from the date of delivery, provided care instructions are followed. Should you notice significant wilting or degradation within this window, please reach out to our team as soon as possible with details regarding your order. Our freshness window is designed to give the recipient ample opportunity to enjoy the full beauty of our expertly crafted bouquets.
Your satisfaction is our top priority. If your order does not meet expectations due to freshness or quality concerns, or if flowers are damaged in transit, you are eligible for either a replacement arrangement or a full refund, depending on your preference. We may prioritise replacements whenever possible to uphold our fresh flowers promise, but we are always happy to discuss your preferred resolution. Our staff will guide you through the process to ensure a prompt response to your concerns.
Should a return be required, our process is straightforward and hassle-free. Simply contact our customer care team with your order details, a brief description of the issue, and, if possible, supporting photos. From there, our florists will assess the situation and work swiftly to organise a pickup, replacement, or refund. We value transparency and are committed to keeping you informed throughout the process.
We genuinely appreciate feedback from our customers, as it helps us continuously improve our services. If you have a complaint or wish to share your experience, please contact our team at your earliest convenience. Every complaint is logged and investigated, with follow-up communications to ensure your concerns are addressed to your satisfaction. Our aim is always to resolve issues promptly and maintain the trust we've built within the Addlestone community.
Flower DeliveryAddlestone has built a reputation as a dependable florist, proudly serving homes and businesses in the Addlestone area. We believe that excellent customer service and reliable complaint resolution are just as important as the quality of our blooms. Thank you for choosing us as your local flower delivery partner. Your trust and satisfaction mean the world to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
