Name: SPARKLING EYES
Brand: Flower DeliveryAddlestone
Price: 50.00 GBP
Availability: InStock

Flower DeliveryAddlestone Online Order Terms & Conditions

Introduction

Welcome to the e-commerce Terms & Conditions for Flower DeliveryAddlestone. These terms are designed to govern your use of our online flower delivery services in Addlestone and the surrounding areas. By placing an order with us, you accept and agree to abide by these Terms & Conditions in full. Please read them carefully before making a purchase. If you do not agree with any part, please do not place an order. These terms are applicable to all customers in Flower DeliveryAddlestone and neighbouring areas using our online services.

1. Order Process

1.1 Product Selection: You may browse the available selection of fresh flowers, bouquets, arrangements, and related gifts on our website. Each product is described as accurately as possible, including details on size, varieties, and accompanying extras where relevant. Due to the nature of fresh flowers, certain varieties may not be available at all times, and substitutions with similar items of equal or greater value may be necessary.

1.2 Placing Your Order: To place an order, simply add the desired products to your online shopping basket and proceed to checkout. You will be required to provide accurate delivery information, contact details, and any special instructions relevant to your order. Orders are subject to acceptance and stock availability.

1.3 Order Confirmation: Once your order has been submitted, you will receive an automatic email confirmation containing details of the goods ordered and an order reference number. This email constitutes acknowledgment of your order but not acceptance. Formal acceptance of your order, and completion of the contract between you and Flower DeliveryAddlestone, occurs when we dispatch the goods to you.

1.4 Changes to Orders: Please ensure all order details are correct before completing payment. If you wish to make amendments after placing your order, contact us as soon as possible. While we will endeavour to accommodate changes, we cannot guarantee acceptance of amendments after dispatch or preparation has begun.

2. Payments

2.1 Accepted Payment Methods: We accept payment via major credit and debit cards, as well as other online payment gateways available at checkout. Payment must be made in GBP (£). By submitting your payment information, you represent and warrant that you are authorised to use the selected payment method.

2.2 Payment Timing: Payment is required at the point of order. Orders will not be processed or dispatched without full payment received and cleared.

2.3 Secure Transactions: All transactions are processed through secure, encrypted payment systems. We do not store your card details on our servers. Your financial and personal information is protected as detailed in our Privacy Policy.

2.4 Pricing: All prices displayed include VAT (where applicable) but exclude delivery charges, which are listed separately at checkout. We reserve the right to amend prices at any time, but such changes will not affect orders already confirmed.

3. Delivery

3.1 Areas Covered: Flower DeliveryAddlestone delivers to Addlestone and surrounding areas. Please ensure your chosen delivery address falls within our service area before ordering.

3.2 Delivery Times: We offer same-day and next-day delivery options, subject to availability and order cut-off times. Specific delivery dates or time slots may be selected at checkout. While we aim to deliver on your preferred date, deliveries may sometimes be delayed due to events outside our control, such as extreme weather or supply issues.

3.3 Delivery Instructions: If you provide special instructions (e.g., leave with neighbour), we will do our best to comply; however, we cannot guarantee fulfilment of all instructions, nor accept liability for loss or damage resulting from acting on such requests.

3.4 Failed Deliveries: If no one is available at the delivery address, we may attempt to leave the order in a safe place, with a neighbour, or return it to our premises. In such cases, we will leave a delivery card where possible. If re-delivery or collection is necessary, further charges may apply.

3.5 Delivery Confirmation: You may receive notification once your order has been delivered. Proof of delivery may be available upon request.

4. Cancellations, Returns, and Refunds

4.1 Right to Cancel: As flowers are perishable goods, your statutory right to cancel under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may not apply. However, we understand unforeseen circumstances can arise.

4.2 Cancelling Your Order: If you wish to cancel your order, please contact us at the earliest opportunity. Orders can usually be cancelled without charge if notice is given before the order has been prepared or dispatched. If preparation or dispatch has commenced, cancellation may not be possible, or a partial refund may be offered at our discretion.

4.3 Returns Policy: Due to the perishable nature of flowers and plants, returns cannot generally be accepted unless the goods are faulty or not as described.

4.4 Faulty or Damaged Goods: If your order arrives faulty, damaged, or not as described, please notify us within 24 hours of receipt, including photographic evidence if possible. Where appropriate, we will offer a replacement, re-delivery, or refund at no extra cost to you.

4.5 Refunds: Refunds (where applicable) will only be made to the original payment method and may take up to 7 working days to process.

5. Liability

5.1 General: We are committed to supplying products that meet high standards of freshness and quality. Nevertheless, flower varieties and colours may vary slightly from images due to seasonal availability or supplier changes. Such variations do not constitute grounds for a claim unless the core nature of the product is affected.

5.2 Limitations: Flower DeliveryAddlestone’s total liability in respect to any claim arising under or in connection with your order shall be limited to the price paid for the relevant goods. We do not accept liability for indirect, incidental, or consequential losses, except where expressly required by law.

5.3 Events Beyond Our Control: We are not responsible for failure or delays in performance caused by circumstances beyond our reasonable control, including but not limited to war, riot, flood, fire, strikes, industrial action, pandemic, or interruptions to transport or supplier systems.

5.4 Use of Website: We endeavour to ensure the flower delivery website’s content is accurate and up-to-date, but provide no guarantee of completeness or that it is error-free. We reserve the right to make changes without notice. We are not liable for losses resulting from unauthorised access, technical malfunction, or computer viruses on our site.

6. Customer Obligations

6.1 Information Accuracy: You agree to provide accurate and current details during the ordering process, including correct delivery addresses, recipient information, and payment details. We are not liable for loss or delay resulting from incorrect information supplied by customers.

6.2 Responsible Use: By using our services, you confirm you are at least 18 years old or have the permission of a parent or guardian. You also agree not to use our website for any unlawful purpose or to violate any applicable law or regulation.

7. Intellectual Property Rights

All website content, product names, descriptions, images, and graphics are the intellectual property of Flower DeliveryAddlestone or their respective licensors. You may not reproduce, copy, transmit, or otherwise exploit any material from the site for commercial purposes without our express written consent.

8. Governing Law and Jurisdiction

These Terms & Conditions and the contractual relationship between you and Flower DeliveryAddlestone will be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any part of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

9. Variation of Terms

We reserve the right to update or amend these Terms & Conditions at any time without notice. Any amendments will apply to orders placed after the revised terms are published online. Please check the terms regularly to ensure you understand the conditions applicable at the time of your order.

10. Contact and Queries

If you have any questions or concerns regarding these Terms & Conditions, or require further assistance with your online flower delivery order in Addlestone and surrounding areas, please reach out to our customer service team using the contact options provided on our website.

Thank you for choosing Flower DeliveryAddlestone for your online flower delivery needs. We value your custom and strive to deliver fresh flowers reliably and efficiently throughout Addlestone and the local community.